Heat Wave Stove & Spa |2840 28th StBoulderCO80301 | (303) 442-7980
26
Customer Reviews
4.80
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Heat Wave Stove & Spa
2840 28th St
BoulderCO 80301
 (303) 442-7980

Reviews Of Heat Wave Stove & Spa

4.77 26 Reviews
Pandher,
Pandher,
Jul 30, 2018

We worked with Jeremiah and he was so helpful. We had to go back and forth through multiple models to select what worked in our space. He took the time to go through the specs with us and answer our questions. His expertise and help made our project possible.

Westmark
Westmark
Jul 25, 2018

Installed fireplace on schedule with no issue. Upon using there was a noxious odor which was thought to be the fireplace. Greg came out to help troubleshoot several times, completely disassembling the interior of the unit which took several hours per visit to help try and fix the problem. Turns out it was not a problem with the fireplace but a roll of tape which inadvertently fell into one of the vents on top of the unit during construction unbeknownst to anyone. Heat Wave did not charge for their time to help troubleshoot the problem and the fireplace works as it should. Thank you.

Kitchen-
Kitchen-
Jul 24, 2018

It was great working with you on our latest projects. You were timely curteous and were able to support the design, installation and clients questions very professionally. We will be utilizing your services and product lines again in the near future.

Parker,
Parker,
Jul 24, 2018

The team who came to install our gas fireplace was very efficient and professional. The vent had to go in a very tight spot and I still can't believe the man was able to get it done...amazing!

Smith,
Smith,
Jul 21, 2018

The technical service itself for my pellet stove has been wonderful. The clean/service/fix appointments have always been very positive experiences, their technician is great, and everything is clean/working well when they leave. The problem is they don’t keep enough technicians available to service the customers they have, yet they keep selling to more people. My pellet stove went out in the middle of winter, and it was 6 very long, cold weeks before I could get someone to look at it. Their attitude is “take it or leave it.” You don’t get a choice of days or anything — you’d better be able to accommodate their schedule, or you will be waiting even longer. If you want your stove cleaned/serviced, plan several months out. Sometimes they don’t even schedule cleaning/yearly service when they are very busy during the winter. So you definitely want to schedule yearly cleanings in the warmer months.

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