Over the years, I have had two wood stoves installed in two different homes, and purchased many hot tub products and accessories from Heat Wave, all with excellent sales and installation experiences.
We worked with Jeremiah and he was so helpful. We had to go back and forth through multiple models to select what worked in our space. He took the time to go through the specs with us and answer our questions. His expertise and help made our project possible.
Installed fireplace on schedule with no issue. Upon using there was a noxious odor which was thought to be the fireplace. Greg came out to help troubleshoot several times, completely disassembling the interior of the unit which took several hours per visit to help try and fix the problem. Turns out it was not a problem with the fireplace but a roll of tape which inadvertently fell into one of the vents on top of the unit during construction unbeknownst to anyone. Heat Wave did not charge for their time to help troubleshoot the problem and the fireplace works as it should. Thank you.
It was great working with you on our latest projects. You were timely curteous and were able to support the design, installation and clients questions very professionally. We will be utilizing your services and product lines again in the near future.